Commitment to Quality Assurance & Mutual Fairness
To initiate a return request:
🔵 Vehicle must be in “as-shipped” condition with ≤ 50 km on odometer
🔵 Return application must be submitted within 7 business days after port clearance
🔵 Provide complete documentation:
Original Bill of Lading (BOL)
Pre-shipment inspection certificate
Customs clearance papers
Note: All returns require re-inspection by our authorized third-party agency (costs shared 50/50).
Complete the Return Assessment Form with:
• Digital copy of vehicle diagnostics report
• 360° exterior/interior video (minimum 5 minutes)
Processing time: 10-15 business days
If preliminarily approved:
Buyer responsible for arranging containerized return shipping
Must use our designated marine insurance provider
Submit shipping documents 72hrs prior to vessel departure
Comprehensive inspection at origin port within:
21 days for standard vehicles
45 days for custom/converted units
Final approval/denial issued via formal arbitration
▸ Refund Structure:
Approved returns: 85% of FOB value
15% retained for documentation/admin fees
▸ Non-Refundable Costs:
Original export certification fees
Anti-corrosion treatment charges
Demurrage/port storage beyond 48hrs
▸ Preferred Resolution:
110% credit toward future orders (valid 18 months)
🚫 Vehicles with aftermarket modifications (even if removable)
🚫 Inventory exceeding 90 days from initial shipment date
🚫 Units sold “AS-IS” with prior buyer acknowledgment
All return-related communications must use verified corporate email domains
Timezone differences may extend response windows by 2-3 business days
Force majeure events (port strikes, sanctions, etc.) void return eligibility
Q: What if the vehicle is damaged during return shipping?
A: Claims must be filed directly with marine insurer. We facilitate documentation upon request.
Q: Can we use our own inspection company?
A: Only IAS-certified inspectors from our approved list are acceptable.
Q: Are demo/test drive vehicles returnable?
A: Demo units follow separate policy terms per sales contract Section 12.3.
Global Trade Compliance Notice
This process adheres to INCOTERMS 2023 and WTO dispute resolution frameworks.
